ABSTRACT
A non-natural calamity struck Indonesia during the start of 2020, namely in March, with the covid-19 epidemic. So that the government can take different measures to reduce and overcome the plague's tragedies. Implementing Disaster Mitigation in Non-Natural Sectors is one phase. As a result, the use of OCB in health organizations can help to reduce public fear of the Covid-19 pandemic through the disaster mitigation concept. The aim is to analyze the OCB abilities applied by the team in providing services during a pandemic. Besides, how effective is the organization when implementing OCB. This article applied qualitative design and data collection techniques with research studies, namely using literature, journals, scientific papers as well as news stories related to Organization Citizenship Behavior (OCB). The results of the study obtained show that the application of the five dimensions of OCB such as Altruism, Courtesy, Sportsmanship, Civic virtue and Conscientiousness in improving hospital performance due to Covid-19 can overcome patient panic and increase hospital effectiveness. In conclusion that organizations will be effective if there is a sense of belonging in the organization. The hospital will run effectively if there is a caring attitude towards others, a sense of wanting to promote the organization and a sense of responsibility. The weakness of this research is that it only discusses OCB indicators without looking at the influence of other aspects such as aspects of motivation, professionalism. © IEOM Society International.
ABSTRACT
Covid -19 is a virus that is quite likely to have spread in China since August 2019. This means that this outbreak had spread several months before it was thought to have broken out in Wuhan and spread throughout the world. Indonesia is one of the countries that has suffered quite concerning impacts due to Covid-19. All regions in Indonesia are quite concerned about Covid-19. South Sulawesi Province is one of the provinces of Indonesia where the spread of Covid-19 is quite active and is in the Orange zone for districts/cities including Palopo City. So that there are several policies taken by the Palopo City Government, one of which is refocusing the 2020 APBD budget for handling Covid-19. However, with the budget issued by the Palopo city government, the number of victims has increased so that the public thinks there is an effort to end budget in handling covid-19 by increasing the number of victims of covid so that people start to be afraid to go to the hospital to carry out this examination based on several cases that have occurred in the hospital. In Palopo, the majority of patients with hypertension, high blood sugar, asthma, and shortness of breath are victims of Covid-19. This article examines the crisis of trust in the Palopo community in the government in handling the Covid-19 case. Due to an indication of the game in determining the victim of Covid-19. The purpose of this study is to examine the crisis of public confidence in the government in handling Covid-19 in Palopo City. The conclusions are used to draw some recommendations for dynamic governance. © IEOM Society International.